Fitbit Alta Software For Mac

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The Fitbit display must be on to achieve reliable syncing. The Fitbit must be held within inches of the dongle for syncing to occur properly. Summary: The Mac application for Fitbit now seems to be work - Barely, but it still needs a lot of work to make it a reliable, dependable, easy to use application for the Mac. Mar 30, 2020  Alternatively, you can use the Fitbit app for Windows 10 on your computer, or use Fitbit Connect to sync with a Mac or Windows 8.1 computer to access your data and take advantage of the many features of your Fitbit device. Fitbit Alta Smart Fitness Activity Tracker, Slim Wearable Water Resistant and Sleep Monitor, Wireless Bluetooth Pedometer Wristband for Android and iOS, Step Counter and Calorie Counter Watch. Troubleshoot-If experienced one of the problems, it may be fixed by restarting your tracker. Oct 08, 2018 To sync your Fitbit to PC or Mac, you need to download the Fitbit Connect app. Providing software customer service, and in graphic design. Sync a Fitbit Alta. ‎Start a free 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. Say hello to one of the world’s leading apps for health and fitness. Use the Fitbit app on it’s own to join our community, track basic.

Shayla Brooks November 19th, 2016

Fitbit’s beauty lies in its versatility. It doesn’t matter whether you run marathons or prefer nightly walks around your neighborhood — a Fitbit can play a crucial part in helping you reach your fitness goals.

When you’re striving to reach those goals, it’s easy to get addicted to tracking your progress. The temptation to see how many steps you’ve taken and how many calories you’ve burned is always lurking on your wrist.

Having all of this data available is all the more frustrating when something goes wrong.

But before you throw your device out the window, try these Fitbit troubleshooting tips. Read on to learn how to fix the five most common problems.

5 Fitbit Troubleshooting Solutions

How do I set up my Fitbit?

The very first thing you’ll need to do is set up a Fitbit account. Your account will keep all of your fitness data and personal history in one place, so you’ll never lose it even if you misplace or upgrade your device.

Here’s how to create a profile:

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  1. Make sure Bluetooth is enabled on your phone.
  2. Download “Fitbit” from your app store.
  3. Once you’ve opened the app, type “Join Fitbit.”
  4. Enter your email address and password.
  5. Fill in your personal stats, like your height, weight, gender, and birthday.

Once you’ve created your personal profile, you’ll need to add your device. Here’s how:

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  1. Ensure Bluetooth is enabled on your phone.
  2. Open your Fitbit app, and tap “Account.”
  3. Select “Set Up A Device.”
  4. Select your Fitbit. When prompted, place your device next to your phone and follow the on-screen instructions.
  5. When your Fitbit shows a four-digit code, enter it into the app.

If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect on your Mac or PC.

Why won’t my Fitbit sync?

Now that you’ve set up your personal profile and paired your Fitbit to your phone, the syncing process should be easy. But if you’re having problems with GPS connectivity or data tracking, subpar syncing may be to blame.

There are two options for syncing: automatic and manual. The first sends information from your Fitbit to your phone multiple times throughout the day. In manual mode, your Fitbit will only sync when you tell it to.

Here’s how to set up each of those modes:

Automatic syncing

  1. Go into your settings and ensure Bluetooth is enabled.
  2. Open the Fitbit app, then tap 'Log In.'
  3. Enter your email address and password.
  4. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app.
  5. To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker.
  6. Tap the toggle that says 'All-Day Sync.'

Manual Syncing:

  1. Go into your settings and ensure Bluetooth is enabled.
  2. Open your Fitbit app and log in.
  3. Tap 'Account,' and tap the tracker that's set up on your phone.
  4. Slide the toggle next to 'All-Day Sync.' This will turn off automatic syncing.
  5. From now on, your Fitbit data will only sync when you open the app. To save any changes you make to your account, tap 'Sync Now.'

While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones.

Why isn’t my battery charging?

So, you’ve made sure your Fitbit is set up and syncing properly, but now you’ve encountered another headache — your battery won’t charge.

Before you toss your Fitbit into the closest drawer out of frustration, here are some troubleshooting tips from the company:

  1. Make sure the contacts on your charging cable and Fitbit are clean.
  2. Double-check that your charger is securely connected to your device and USB port.
  3. If everything is properly connected and still not working, try plugging it into a different USB port.
  4. If all of these steps have failed you, try restarting your Fitbit.

The length of your charge varies depending on your device, but there are ways to extend it. Try these tips to make sure your battery doesn’t die at the worst possible time, like in the middle of a workout:

  1. Stop tapping your device: Constantly checking your stats will drain the battery much faster than if you leave the screen alone.
  2. Set fewer alarms: It takes battery power for your Fitbit to remember each alarm.
  3. Turn off all-day sync: Instead, set your Fitbit to only sync when you tell it to.
  4. Turn off notifications and reminders: As with alarms, your Fitbit has to remember to ping you all the time. Make sure you’re only alerted for the most important issues.
  5. Don’t charge your battery in extreme temperatures: Heat and cold will zap your battery quickly, so don’t leave your Fitbit in your car to charge.
  6. Turn off heart rate trackers (on some devices): You can do this through the app on heart rate devices.

For more tips on how to extend the battery life of your specific device, read our full article on how to extend your Fitbit’s battery life.

Why isn’t my Fitbit tracking properly?

Your Fitbit is set up correctly, syncing perfectly, and charging smoothly. Sounds perfect, right? Sure, until you check your stats and notice your steps seem way off.

One possible explanation is that you’re moving your arm while you’re otherwise sitting still — like when you’re working at a desk. This movement confuses Fitbit’s algorithm, recording these movements as steps.

Here’s how Fitbit recommends you fix this issue:

  1. Log into Fitbit.com.
  2. At the top of the screen, click on “Log,” then “Activity.”
  3. Select the date of the error.
  4. In the “Activity” menu, add your activity, like desk work, then enter the start time and duration.
  5. Once you click “Log Activity,” your stats should be more accurate.

Whether you wear your device on your dominant or nondominant wrist can also have an effect on your stats. When your tracker is on your non-dominant wrist, Fitbit increases the step-counting sensitivity. This helps to reduce undercounting your steps, and it is also the default setting.

When you wear your tracker on your dominant wrist, Fitbit decreases the step-counting sensitivity. This helps to reduce overcounting your steps.

Mac

You can specify which wrist you wear your Fitbit on by updating your personal preferences.

Alta

How do I reset my Fitbit?

If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. This will turn your device on and off without deleting any data.

Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use.
Here are the basic steps.

  1. Begin charging your device.
  2. If you have a Fitbit Blaze, Fitbit Charge or Charge HR, Fitbit Charge 2, Fitbit One, or Fitbit Surge: Hold down the buttons on your device until the lights on your tracker flash or you see a Fitbit logo.
  3. If you have a Fitbit Alta or Fitbit Flex 2: Press the button three times within eight seconds (Alta), or three times within five seconds (Flex 2).
  4. Unplug your tracker from the charger, and turn it back on if it hasn’t automatically restarted.

If you’ve tried restarting your device and it still isn’t working, you may want to consider a factory reset. Before you do this, know it will remove all the data stored on your device and wipe it completely clean.

Here’s how to do a factory reset on the Charge HR:

  1. Plug your device into the charger
  2. Press the side button for two seconds. While you’re holding down the button, remove the charging cable.
  3. Continue pressing the button for seven to nine seconds. Release it, and then press it again.
  4. When a series of screens come up, press the side button when you see one that says VIBE.
  5. Press the button again to see the Error screen.
  6. Next, press and hold the button until you see the Erase screen.
  7. Once you release the button, the tracker will turn off. You’ll know it has successfully reset if your time says 0:00.

If you’ve tried all of these tips, and your problem still hasn’t been solved, contact Fitbit support.

What other problems have you experienced with your Fitbit? Share your Fitbit troubleshooting issues in the comments.

To set up, sync, receive notifications, and take advantage of other features of your Fitbit device, you must install the Fitbit app on a compatible phone or tablet. The Fitbit app is compatible with most popular phones and tablets. We're continually adding more devices and improving our compatibility, so if you don't see your device on the list check back soon.

Alternatively, you can use the Fitbit app for Windows 10 on your computer, or use Fitbit Connect to sync with a Mac or Windows 8.1 computer to access your data and take advantage of the many features of your Fitbit device. For more information, see How do I set up my Fitbit device?

Is My Phone Operating System Compatible With the Fitbit app?

To use the Fitbit app you must have one of the following operating systems installed on your phone or tablet:

Fitbit Alta Software For Mac Os

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher
  • Windows 10 version 1607.0 or higher

Fitbit Alta Software For Mac Pc

Which Devices Are Compatible With the Fitbit app?

Fitbit Alta Software For Mac Pro

The following phones and tablets are fully compatible with Fitbit devices. We're continually adding more devices, so if you don't see your device here, check back soon.

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Apple devices
iPhone 11 iPhone 7 Plus iPad Pro 9.7'
iPhone 11 Pro iPhone 7 iPad Mini 4th gen
iPhone 11 Pro Max iPhone SE iPad Mini 3rd gen
iPhone XS Max iPhone 6S Plus iPad Mini 2nd gen
iPhone XS iPhone 6S iPad Air
iPhone XR iPhone 6 Plus iPad Air 2
iPhone X iPhone 6 iPod Touch 6th gen
iPhone 8 Plus iPhone 5S
iPhone 8 iPad Pro 12.9'
Android devices
Coolpad
1S

Google
Nexus 5x PixelPixel 3
Nexus 6 Pixel XL Pixel 3 XL
Nexus 6p Pixel 2 Pixel 4
Nexus 9 Pixel 2 XL

HTC
One M9

Huawei
Honor 6X P30 LiteMate 20
Honor 8 P20 Lite*Mate 9
P30 ProP20 Pro
P30P10
*For more information about using the Fitbit app on your Huawei P20 Lite phone, see What should I know about using the Fitbit app on my Android phone?

Lenovo
Vibe X2 Vibe Z2 Pro

LG
V10 G6G8

Motorola
Droid Turbo 2 Moto Z X4
G5S Moto Z4

OnePlus
OnePlus 6OnePlus 7 Pro

Oppo
R17 ProRenoReno Z

Samsung
Galaxy S10 Galaxy S8 Galaxy Note 5
Galaxy S10+ Galaxy A8 Galaxy J3
Galaxy S10e Galaxy S7 Edge Galaxy A6
Galaxy S9+ Galaxy S7 Galaxy Note 9
Galaxy S9 Galaxy S6 Edge Galaxy A10
Galaxy S8+ Galaxy S6 Galaxy S10 5G

Sony
Xperia XA Xperia XZ Xperia XZ2
Windows 10 devices
Microsoft
Lumia 1520 Lumia 1320 Lumia Icon
Lumia 1020 Lumia 950 XL Lumia 950
Lumia 930 Lumia 928 Lumia 925
Lumia 920 Lumia 830 Lumia 822
Lumia 820 Lumia 735 Lumia 730
Lumia 720 Lumia 650 Lumia 640 XL
Lumia 640 Lumia 635 Lumia 630
Lumia 625 Lumia 620 Lumia 550
Lumia 535 Lumia 532 Lumia 530
Lumia 525 Lumia 521 Lumia 520
Lumia 435

Blu
Win HDWin JR

HTC
8X8S8XT

Samsung
Ativ SE Ativ S
Which devices are incompatible with the Fitbit app?

Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones:

  • Huawei P8 Lite
  • Huawei P9 Lite
  • Xiaomi Mi 6

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